How to File a Complaint
If, during your stay at Springfield Hospital, you have a problem of any kind that is not dealt with to your satisfaction, after discussion with your attending Physician or Nurse Manager, please feel free to contact:

Social Services Department at 802-885-2151, Ext. 7585 or 802-885-7585.

Individuals wishing to discuss a concern related to patient rights with a responsible party within the organization should be referred to either:

Chief of Patient Care Services 802-885-2151, Ext. 7582
Chief of Quality & Systems Improvement 802-885-2151, Ext. 7565

Investigation into your concerns will begin immediately and we will work to resolve the issue as soon as possible.

You may also write to the CEO of Springfield Hospital. All correspondence will receive prompt and personal attention.

Glenn Cordner
Chief Executive Officer
Springfield Hospital
25 Ridgewood Road
P. O. Box 2003
Springfield, VT 05156

You may also make a complaint about the hospital to Vermont state agencies. You can contact them whether or not you have complained to the hospital first.

If you have a complaint about the hospital:
The Division of Licensing and Protection of the Department of Disabilities, Aging, and Independent Living investigates hospital complaints under federal law, and also works with the Vermont Department of health to investigate hospital complaints for the state.

To file a complaint with the Division of Licensing and Protection, call 800-564-1612 (toll-free in Vermont) or 802-241-2345 or write to them at:
103 South Main Street
Ladd Hall
Waterbury, Vermont  05611-2306

If you prefer to contact the Board of Health or Health Department directly:
Board of Health and Vermont Department of Health
P.O. Box 70
Burlington, Vermont  05402-0070
Telephone: 802-657-4220
Toll-free (in Vermont): 800-745-7371

If you have a complaint about a physician:
The Vermont Board of Medical Practice investigates complaints against physicians (MD), physicians assistants (PA), podiatrists and anesthesiologist assistants.

To file a complaint with the Board of Medical Practice:
Phone:  800-745-7371(toll-free in Vermont) or
802-657-4220

Download forms:
http://healthvermont.gov/hc/med_board/complaint.aspx

Mailing address:
Vermont Board of Medical Practice
Vermont Department of Health
P.O. Box 70
Burlington, Vermont 05402-0070